How can we help?

Visit vibespass.co/partners/app from your Android phone. Tap "Download APK", allow installs from your browser when Android asks, then tap the file to install. The app appears on your home screen with the Vibes Pass shaka icon.

The iOS version is in Apple review. While we wait, you can use the partner portal in Safari — every feature works in your browser at vibespass.co/aliado.

Open the Vibes Pass Partners app (or vibespass.co/aliado/scan in your browser), sign in with your email, and tap "Scan". Aim the camera at the customer's membership QR code, enter the amount they spent, and confirm. Their Vibes balance updates instantly.

Customers show you their pass. You scan their QR, switch to "Redeem" mode, pick the offer they want to use, and confirm. The reward code appears for both of you. Their Vibes balance drops by the offer's cost.

All business management — offers, locations, billing, team — lives at vibespass.co/aliado on your web browser. The mobile app is intentionally focused on scanning only, so day-to-day operations on the floor stay fast.

Vibes Pass uses email verification codes instead of passwords. Enter your email and we'll send you a 6-digit code. If the code doesn't arrive, check your spam folder. Still stuck? Email us at hello@vibespass.co.

They go to vibespass.co/pass on any phone, enter their info, and add the pass to Apple Wallet or Google Wallet. No app download needed for customers — the pass lives in their wallet.

Have them open their pass — the latest balance shows there. If it's out of sync, ask them to pull down on the pass to refresh. If the issue persists, take note of their member ID (top of the pass) and email hello@vibespass.co with the transaction details.

Email hello@vibespass.co from the address registered with your account. We'll confirm and process the deletion within 7 days. Your business data, customer connections, and Vibes records associated with you will be removed per our privacy policy.